January 2025 — March 2026
HOA Client Support Specialist
Remote — US-Based HOA Property Management Account
- Processed and issued violation notices to homeowners and managed architectural modification requests in coordination with Community Association Managers (CAMs).
- Distributed HOA governing documents including CC&Rs, bylaws, and meeting minutes; handled homeowner requests for document access and community archives.
- Assisted homeowners with billing inquiries, payment setup, and account navigation; managed delinquent and arrears accounts and processed refund requests via CSSC Portal.
- Supported realtors with resale packages and closing documentation; coordinated with mortgage companies to verify HOA management status, dues amounts, and coverage inclusions.
- Liaised with vendors, escrow, and title companies for service requests and property transactions; managed issuance of pool keys, key fobs, and access cards for common areas.
- Oversaw scheduling and rental reservations for HOA amenities; managed all email correspondence and follow-ups via Google Workspace and Slack.
- Maintained accurate records in Salesforce CRM and C3; navigated Citrix and Strongroom for payment tracking and vendor invoice management.
